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Windows

Zoom in

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Reset scale

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Privacy Policy

Durham Aged Mineworkers’ Homes Association is the largest Almshouse Charity in the country. Established back in 1898, we provide quality homes and high standards of service to older people. This privacy policy explains how we collect personal information about you; when we use this and about our website.

Topics:

  • Who we collect information on
  • What information we collect about you?
  • How will we use the information about you?
  • Sharing your information
  • Access to your information and correction
  • Other websites
  • Changes to our privacy policy
  • How to contact us

Who we collect information on

  • Customers
    We collect personal information on our customers, which include applicants, residents and former residents. The information could also include details of family members and people associated with you
  • Employees
    We collect personal information on current, potential and former employees. This includes Board Members and volunteers.

What information do we collect about you?

  • Customers
    We collect information about you when you register with us for accommodation and when you take one of our homes. We also collect information when you voluntarily complete customer surveys and provide feedback. Website usage information is collected using cookies.
  • Employees
    We collect information when you apply for employment with Durham Aged Mineworkers’ Homes Association and when an offer of employment is taken up.

How will we use the information about you?

  • Customers
    We use the information to

    • enable you to be re-housed in a property appropriate to your needs
    • assist and support you when living in a DAMHA property, including welfare benefits advice
    • receive your weekly maintenance charge and related service charges
    • provide a repairs and maintenance service and a planned improvement programme
  • Employees
    We use the information to

    • enter into contract with you and pay your monthly salary and any associated expenses
    • manage employees’ benefits with 3rd parties e.g. pension providers; occupational health and EAP

Sharing your information

We will not share your personal information without your consent unless allowed by law.

Organisations we will share your information with include:

  • Customers
    • Durham Aged Mineworkers’ Homes Association’s Contractors – to enable your repairs and improvements to be carried out and correspondence to be printed.
    • Statutory Bodies – such as Local Authorities and DWP for Council Tax, Housing Benefit and Universal Credit
    • Courts, Debt Recovery Agencies and Utility Companies – where any outstanding debt impacts upon Durham Aged Mineworkers’ Homes Association
    • Health Services – Hospitals and Doctors where there are concerns over your wellbeing
    • Police & Fire Service – where there is a safeguarding issue or where a crime has been committed
  • Employees
    • HMRC
    • Pension Company
    • Probation Service (where appropriate)
    • Courts – where there are attachment of earnings etc.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at Head Office. You may ask us to correct or remove information that you feel is inaccurate.

Other Websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other web sites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place an updates on this web page. This privacy policy was last updated in April 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

write to us at: PO Box 31, The Grove, 168 Front Street, Chester le Street, Co Durham.DH3 3YH

© Durham Aged Mineworkers' Homes 2024
Registered Office Address: The Grove, 168 Front Street. Chester-Le-Street, County Durham, DH3 3AZ