How to magnify web pages?

All modern browsers support scaling of screen resolution to allow users to enlarge the content of the webpage being viewed to be zoomed up and down to suit their needs.

Windows

Zoom in

To zoom into the webpage making all the content larger hold Ctrl (Control key) and press the (plus) + key.

Zoom out

To zoom out of the webpage making all the content smaller hold Ctrl (Control key) and press the (minus) - key.

Reset scale

To return the page to it′s standard magnification hold Ctrl (Control key) and press the (zero) 0 key.

Apple Mac

The same proceedures are used on Apple Macs but Ctrl is replaced by the Command key.

Making a Complaint

We aim to provide a responsive service to our residents and other customers. Your comments about our service are always valued as there is no-one better placed to identify the things we can do better than you.

So, whilst we hope you never need to make a complaint, we do have a procedure in place which enables you to do this. We will investigate and respond to all complaints fairly and efficiently.

Our complaints procedure starts to apply after we have made an attempt to resolve the matter. Please note you can contact the Housing Ombudsman Service at any point during the complaint process. They cannot investigate your complaint until it has been through stage 1 and stage 2 of our internal complaint procedure, however the Ombudsman may be able to help you reach a resolution.
Their contact details are:
Housing Ombudsman Service, PO Box 1484, Unit D, Preston, PR2 0ET
Tel: 0300 111 3000
Email: info@housing-ombudsman.org.uk
www.housing-ombudsman.org.uk

How we comply with the Ombudsman Complaint Handling Code

Complaints and Compensation Policy

Unacceptable Customer Behaviour Policy

Self Assessment

Annual Complaints 2023/24

Governing Body Response

© Durham Aged Mineworkers' Homes 2025
Registered Office Address: The Grove, 168 Front Street. Chester-Le-Street, County Durham, DH3 3AZ