We aim to provide a responsive service to our residents and other customers. Your comments about our service are always valued as there is no-one better placed to identify the things we can do better than you.
So, whilst we hope you never need to make a complaint, we do have a procedure in place which enables you to do this. We will investigate and respond to all complaints fairly and efficiently.
Our complaints procedure starts to apply after we have made an attempt to resolve the matter. Please note you can contact the Housing Ombudsman Service at any point during the complaint process. They cannot investigate your complaint until it has been through stage 1 and stage 2 of our internal complaint procedure, however the Ombudsman may be able to help you reach a resolution.
Their contact details are:
Housing Ombudsman Service, PO Box 1484, Unit D, Preston, PR2 0ET
Tel: 0300 111 3000
Email: info@housing-ombudsman.org.uk
www.housing-ombudsman.org.uk
Complaints and Compensation Policy