We aim to provide a responsive service to our residents and other customers. Your comments about our service are always valued as there is no-one better placed to identify the things we can do better than you.
So, whilst we hope you never need to make a complaint, we do have a procedure in place which enables you to do this. We will investigate and respond to all complaints fairly and efficiently.
Our complaints procedure starts to apply after we have made an attempt to resolve the matter. If you are not happy with any aspect of our service at this point, or feel you have been treated unfairly, then please refer to our How to Make a Complaint leaflet.