An independent survey of people living in homes owned by DAMHA has revealed satisfaction levels that are much higher than the national average.
The survey shows that 94.4% of residents are either very satisfied or fairly satisfied with the overall service provided by the Association. This compares to a national average of 89.2%
In relation to the quality of their home, 93.8% of people expressed their satisfaction, compared with a national average of 86.8%.
A sample of 519 households (33% of DAMHA’s total housing stock of 1,578 properties), were invited to take part in the survey and there was a high return rate of 64%.
Other results from the survey included:
• 96% of residents are either very satisfied or fairly satisfied with the neighbourhood where they live
• 92% of residents are satisfied with the value for money on their rent
• 94% of residents are satisfied with DAMHA’s repairs service.
The three most important things to residents were repairs and maintenance, the overall quality of their home and being kept informed.
The main problems highlighted in neighbourhoods were issues with car parking, rubbish and litter and noise from traffic.
Paul Mullis, Chief Executive of DAMHA, said: “We are absolutely delighted with the outcome of this survey. We know we provide good homes and a good service but to have this validated by the people who matter the most, our residents, is very satisfying.
“It is particularly pleasing that we are well ahead of the national average when it comes to resident satisfaction levels and it means we are one of the best performing social landlords in the North.
“We will not rest on our laurels however and will be working even harder to improve even further in time for the next survey in three years’ time.”