How to magnify web pages?

All modern browsers support scaling of screen resolution to allow users to enlarge the content of the webpage being viewed to be zoomed up and down to suit their needs.

Windows

Zoom in

To zoom into the webpage making all the content larger hold Ctrl (Control key) and press the (plus) + key.

Zoom out

To zoom out of the webpage making all the content smaller hold Ctrl (Control key) and press the (minus) - key.

Reset scale

To return the page to it′s standard magnification hold Ctrl (Control key) and press the (zero) 0 key.

Apple Mac

The same proceedures are used on Apple Macs but Ctrl is replaced by the Command key.

Complaint Handling Code

A new Complaint Handling Code to help empower residents who wish to make a complaint came into practice on 1 April 2024.

It sets out the statutory requirements for landlords like Durham Aged Mineworkers’ Homes Association to effectively and fairly respond to complaints.

For residents the Code explains your rights and what can be expected when a complaint is made to a landlord. It also gives information on making and progressing a complaint.

For a landlord, like DAMHA, complying with the Code is a legal requirement. As part of this we are required to complete an annual assessment against the Code as part of our annual complaints performance and service improvement report. The result of this assessment then needs to be published on our website. Our 2023/24 assessment, along with more information on our complaints procedure and how to make a complaint can be found on our Making a Complaint page.

You can also find more information about the Housing Ombudsman Service on their website.

© Durham Aged Mineworkers' Homes 2024
Registered Office Address: The Grove, 168 Front Street. Chester-Le-Street, County Durham, DH3 3AZ