Our Residents are at the heart of everything we do.
We are, therefore, committed to listening to and involving them as much as we can.
Residents are encouraged to become involved through various ways and this includes:-
We also recognise, and consequently understand, that many people are happy not to become involved.
They just want to live in a nice home. and in addition, they rightfully expect their home will be maintained to modern standards.
Because of this, we make substantial investments both in upgrading existing properties and building new ones.
If you visit our resident stories page you will see examples of how we are helping to improve the lives of older people across the region by providing high quality housing in communities were people want to live.
John and Margaret Corner, who live in one of our homes in Seaham, overlooking the North Sea, say:
“When we received the call to say we were on the short-list we didn’t want to get too excited, but we were delighted when we found out that we were definitely getting a home; it couldn’t have come at a better time.
“Now, everything is one level and when we wake up each morning we open the curtains and look out onto the sea.
“The views are spectacular, and it now feels that every day is like a holiday.”
If you would like more information about any of the ways you can be involved in the management of your home, please contact our Customer Service Team.