Covid-19 is an infectious disease caused by the most recently discovered coronavirus. It has been designated as pandemic affecting many countries globally, including the UK.
The most common symptoms of COVID-19 are fever, dry cough, and tiredness. Some people may have aches and pains, nasal congestion, sore throat, loss of smell or taste or diarrhoea. These symptoms are usually mild and begin gradually. Some people become infected but only have very mild symptoms. Most people (about 80%) recover from the disease without needing hospital treatment. Around 1 out of every 5 people who gets COVID-19 becomes seriously ill and develops difficulty breathing.
Older people, and those with underlying medical problems like high blood pressure, heart and lung problems, diabetes, or cancer, are at higher risk of developing serious illness. However, anyone can catch COVID-19 and become seriously ill. Even people with very mild symptoms of COVID-19 can transmit the virus. People of all ages who experience fever, cough and difficulty breathing should seek medical attention.
We recommend that you follow official medical and health advice provided by the government, including follow social distancing guidelines. You can find out more at www.gov.uk/government/publications/covid-19-stay-at-homeguidance and
We also suggest that you keep an eye on responsible news sources, such as the BBC, to stay up-to-date on developments with the outbreak.
Our staff are currently working from home alongside limited office access. Our service to residents continues to be provided within the boundaries in place for observing social distancing and self-isolation advice from the Government.
Following Government Guide lines we are carrying out the majority of repairs. Your residents handbook gives details on how we categorise a repair. As well as by phone non urgent repairs can also be reported by text on 0191 5805802 or by visiting the repairs page of our website, where you will also find a full list of emergency repairs. To ensure we deal with your emergency repair as quickly as possible please contact us by telephone.
Government guidelines state that anyone who has coronavirus symptoms must self isolate. We would only access your home during this time if there was likely to be a serious health & safety breach. Each case would be looked at independently.
We want to help you through this challenging time and if you feel you are unable to pay please contact us to discuss your case.
Our Housing Officers will always contact you via telephone in the first instance to ensure we keep you as safe as possible.
Our aim is to keep residents as safe from the virus as possible. We have already written to all residents outlining the current service we are able to provide, while following Government guidelines. If you have no family, friends or carers for support, please contact us so we can work with external agencies to help you get the support you need.
Residents who have no support for things like shopping can receive help by using the following telephone numbers:
Area – Durham
Durham County Council – 03000 260260
Age UK County Durham –0191 386 3856
Area – Gateshead
Gateshead Council – 0191 433 7112
Age UK Gateshead – 0191 477 3559
Area – South Tyneside
South Tyneside Council – 0191 424 6000
Area – Sunderland
Sunderland Council – 0800 234 6084
Sunderland Age Concern – 0191 514 1331