skip to main content
damha logo: click for home page
 

One Stop Shop

“Since its launch in October 2004, DAMHA’s Customer Service Team has gone from strength to strength”

Statistics below are for the previous twelve month period:

Total Calls Received 35,628
Total Calls Answered within 5 seconds 35,006
Total Calls Dealt with at 1st point of call 22,557

Members of the Customer Service Team deal with approximately 65% of calls they currently received at the first point of call. As we are always looking to continually improve, staff will shortly be undergoing further training to enable them to offer advice on enquiries relating to your weekly charges as well as already dealing with repairs and general housing enquiries.

The Customer Service team experience high call volumes between 9.00 am and 11.00 a.m. each day, please avoid calling during these times to prevent being held in a queue.

customer service team

Customer Service Team in their smart new uniforms. Left to right: Lisa Milner, Allison Jackson, Anita Kruk, Joyce Openshaw