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One Stop Shop
“Since its launch in October 2004, DAMHA’s Customer Service Team has gone from strength to strength”
Statistics below are for the previous twelve month period:
| Total Calls Received | 35,628 |
| Total Calls Answered within 5 seconds | 35,006 |
| Total Calls Dealt with at 1st point of call | 22,557 |
Members of the Customer Service Team deal with approximately 65% of calls they currently received at the first point of call. As we are always looking to continually improve, staff will shortly be undergoing further training to enable them to offer advice on enquiries relating to your weekly charges as well as already dealing with repairs and general housing enquiries.
The Customer Service team experience high call volumes between 9.00 am and 11.00 a.m. each day, please avoid calling during these times to prevent being held in a queue.
Customer Service Team in their smart new uniforms. Left to right: Lisa Milner, Allison Jackson, Anita Kruk, Joyce Openshaw
- The Miners’ Gala: 126 years and still going strong
- Football star opens New Eco-Homes at Gardner Court, Easington
- Hartlepool Reading Room Opening
- Customer Charter Monitoring 2009/10
- The 2010 Pot Plant Competition Winners.
- Marjory - Still Dancing at 81
- Only one move in 81 years
- Bulmer House celebrates 20th anniversary
- Stroke awareness: know the signs, act F.A.S.T.
- Wedding Anniversaries
- 90th Birthdays
- Go for it!
- People, Pits & Places
- News from the Sheltered Schemes
- Langley Residential Home
