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Damha scores well in North & Midlands Benchmarking Test

In a report published in February by Housemark, the Housing Association’s Benchmarking Club, the Association scored extremely well when compared with other housing associations in the Northern and Midlands regions. The research covers the 12 month period of 2007/8 and compares housing association performance indicators for that year.

DAMHA’s ranking against 43 other peer Associations on main areas of business.

BUSINESS ACTIVITY & RANKING

Top level costs
"Total core" housing management costs per property (including overheads) 4

Tenant Satisfaction
Overall tenant satisfaction 3

Satisfaction with participation and decision making 8

Tenant satisfaction with repairs and maintenance 2

Stock Condition
Decent Homes failure 27

Responsive Repairs
Responsive and void repairs spend per property 15

Completion of repairs within target 4

Tenancy Related Housing Management
Total tenancy related housing management costs 2

Arrears management 2

Average re-let times 23

A copy of the full Housemark report is available on request.