Contact Us

Telephone: 0800 043 2642
Fax: (0191) 388 2838
Email: info@damha.org.uk
www: damha.org.uk

General Enquiries and Customer Service

Need a repair doing? Got a query about your weekly charge? Want to make a complaint?

Whatever your problem the Customer Services Team is on hand to help.

We are a team of people who are trained in dealing with a wide range of issues. Customer services can:

Arrange a repair to your property.
Once the job has been completed we will contact you to make sure that you are happy with the work that has been done.
We can help with a range of weekly charge queries.
We can also assist with a wide range of housing management queries including anti social behaviour complaints.
If you are on our waiting list we can advise of your chances of being re housed and also give you practical advice if you need housing urgently.
If your query requires specialist attention we will pass it onto the person most able to help.

So whether you contact us by phone or call into the office you can be sure that you will be dealt with in a friendly and courteous manner. If we can't solve your problem immediately we will keep you informed at all times of what is happening.

To contact us please call 0800 043 2642 between 9am and 4.30pm or email at info@damha.org.uk.

If you have an urgent repair after this time please use the warden call system. If you are not connected, call the telephone number provided to you.

Feedback

Feedback on our services is always welcome, good or bad. So, if you want to make a complaint or comment on a specific issue, offer us a suggestion about our services, or even compliment us on a job well done - you can fill in and send the online form by email or print it out and post it to us, or email us on feedback@damha.org.uk.

Repairs

If you would like to report any repairs, please complete our online repair form.

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