Performance Indicator |
DAMHA Actual 2007 |
DAMHA Actual 2008 |
DAMHA Target 2008/9 |
| Rent | New two bed target |
||
| Average weekly gross rent (£) | 47.93 | 51.1 | rent in 5 years. |
| Rent Collection, Rent Arrears and Rent Losses | |||
| Rent collection (%) | 97.91 | 98.90 | 98.26 |
| Rent arrears(%) | 0.91 | 1.51 | 1.3 |
| Rent lost due to vacant dwellings(%) | 1.17 | 1.76 | 1.75 |
| Management & Maintenance Costs | |||
| Weekly cost of management(£) | 8.58 | 9.37 | 9.10 |
| Weekly cost of repairs(£) | 17.02 | 14.59 | 14.10 |
| Vacant Dwellings & Lettings | |||
| Dwellings vacant and available to let(%) | 0.8 | 0.7 | 0.5 |
| Dwellings vacant and not available to let(%) | 0.47 | 0.6 | 0.5 |
| Re-let time (weeks) | 4.7 | 5.1 | 3.9 |
| Tenancy Turnover(%) | 6.38 | 6.18 | |
| Stock Condition | |||
| Average SAP rating | 79.1 | 79.5 | 79.5 |
| Change in SAP | 0.5 | 0.4 | 0 |
| Failing Decent Homes Standard(%) | 3.46 | 2.43 | 2.1 |
| Emergency repairs (1 day) completed in target(%) | 98.86 | 98.54 | 99 |
| Number of Repairs | 613 | 687 | |
| Expenditure | £48,597 | £60,466 | |
| Urgent repairs (4 days) completed in target(%) | 97.71 | 97.5 | 97.5 |
| Number of Repairs | 1050 | 933 | |
| Expenditure | £86,724 | £77,614 | |
| Routine repairs (21 days) completed in target(%) | 99.23 | 98.94 | 99 |
| Number of Repairs | 2480 | 2272 | |
| Expenditure | £240,770 | £230,653 | |
| Voids (21 days) completed on target (%) | 98.4 | 98.98 | 98.7 |
| Number of Voids | 501 | 686 | |
| Expenditure | £126,845 | £169,015 | |
| Post Inspections % | 14.9 | 21.8 | 17 |
| Resident Satisfaction | |||
| Appointments made and kept(%) | 99 | 99.6 | 99.4 |
| Resident Satisfaction overall (%) | 95 | 96 | 96 |
| Resident Satisfaction with Repairs service (score out of 10) | 9.1 | 9.2 | 9.3 |
| Resident Satisfaction with New Homes (score out of 10) | 8.3 | 8.1 | 8.1 |
| Resident Satisfaction with participation(%) | 65 | 73 | 75 |
| Context | |||
| Total dwellings | 1549 | 1585 | |
| Newly Developed | 20 | 55 | 30+ |
| Sales | 11 | 10 | |
| Mobility (%) | 31 | 33.5 | |
| Supported Housing bedspaces (Residential Homes) | 27 | 27 | 21 |
| Wheelchair user housing (%) | 0.84 | 1.09 | |
| Managed but owned by others | 86 | 86 | |
| Financial Performance | |||
| Liquidity ratio (%) | 1.53 | 0.09 | >1.0 |
| Net Interest Cover Ratio | 1.85 | 1.5 | >1.2 |
| Gearing (%) | 43.2 | 38.53 | <100 |
| Lettings | |||
| New Build | 20 | 48 | |
| Re lets 1 bed | 75 | 63 | |
| Re lets 2 bed | 13 | 29 | |
| Sheltered Flats | 8 | 5 | |
| Total | 116 | 169 | |
| Lettings to BME households(%) | 0 | 0 | |
| To Beneficiaries | 54 | 84 | |
| To Non Beneficiaries | 62 | 61 | |
| Nominated by Local Authorities | 32 | 54 |