Performance Indicator |
National Average 2002 |
DAMHA Actual 2005 |
DAMHA Actual 2006 |
DAMHA Target 2006/7 |
| Rent | New two bed target |
|||
| Average weekly gross rent (£) | 59.87 | 51.11 | 53.95 | rent in 5 years. |
| Average increase in weekly gross rent (%) | 3.4 | 11.1 | 5.5 | Older stock in 10 years |
| Rent Collection, Rent Arrears and Rent Losses | ||||
| Rent collection (%) | 93.71 | 92.52 | 98.54 | 99.5 |
| Rent arrears(%) | 5.51 | 0.38 | 0.94 | 0.50 |
| Rent written off(%) | 1.21 | 0.01 | 0 | 0.05 |
| Rent lost due to vacant dwellings(%) | 2.24 | 0.96 | 1.16 | 0.8 |
| Management & Maintenance Costs | ||||
| Weekly cost of management(£) | 11.02 | 8.47 | 8.51 | 8.64 |
| Weekly cost of repairs(£) | 14.04 | 12.84 | 13.47 | 17.42 |
| Vacant Dwellings & Lettings | ||||
| Dwellings vacant and available to let(%) | 1.3 | 0.54 | 0.7 | 0.5 |
| Dwellings vacant and not available to let(%) | 1.4 | 0.65 | 1.1 | 0.75 |
| Re-let time (days) | 5.2 | 4.9 | 30.1 | 27.33 |
| Tenancy Turnover(%) | 7.2 | 8.45 | 7.97 | |
| Stock Condition | ||||
| Average SAP rating | 60 | 77.2 | 78.2 | 78.4 |
| Change in SAP | 2 | 6.14 | 1 | 1 |
| Failing Decent Homes Standard(%) | 19.5 | 4.3 | 4.1 | 4.0 |
| Emergency repairs (1 day) completed in target(%) | 95 | 99.06 | 98.79 | 99.3 |
| Number of Repairs | 741 | 743 | ||
| Expenditure | £52,522 | £62,799 | ||
| Urgent repairs (4 days) completed in target(%) | 92 | 96.56 | 95.9 | 97 |
| Number of Repairs | 1513 | 1317 | ||
| Expenditure | £109,977 | £107,539 | ||
| Routine repairs (21 days) completed in target(%) | 93 | 98.5 | 97.84 | 98.5 |
| Number of Repairs | 1768 | 2361 | ||
| Expenditure | £150,654 | £241,451 | ||
| Voids (21 days) completed on target (%) | 98.9 | 98.7 | 99.3 | |
| Number of Voids | 439 | 462 | ||
| Expenditure | £111,521 | £129,229 | ||
| Post Inspections % | 13 | 11.4 | 10 | |
| Number of Inspections | 566 | 559 | ||
| Resident Satisfaction | ||||
| Appointments made and kept(%) | 93.4 | N/A | 99.2 | 99 |
| Resident Satisfaction overall (%) | 79 | 95 | 95 | 95 |
| Resident Satisfaction with Repairs service (score out of 10) | 93 | 9.69 | 8 | |
| Resident Satisfaction with New Homes (score out of 10) | 83 | 7.97 | 8 | |
| Resident Satisfaction with Sheltered Schemes (%) | 91.5 | 91.5 | ||
| Resident Satisfaction with participation(%) | 60 | 65 | 65 | 76 |
| Context | ||||
| Total general needs dwellings | 2761 | 1524 | 1431 | |
| Newly Developed | 26 | 55 | 50+ | |
| Sales | 17 | 30 | ||
| Mobility (%) | 24 | 27.5 | 28 | |
| Supported Housing bedspaces (Residential Homes) | 208 | 27 | 27 | 27 |
| Wheelchair user housing (%) | 0.78 | 0.83 | 0.83 | |
| Managed but owned by others | 92 | 91 | 86 | |
| Financial Performance | ||||
| Liquidity ratio (%) | 1.23 | 1.79 | >1.0 | |
| Net Interest Cover Ratio | 2.06 | 1.88 | >1.1 | |
| Gearing (%) | 40.66 | 45.76 | <150 | |
| Lettings | ||||
| New Build | 26 | 55 | ||
| Re lets 1 bed | 90 | 69 | ||
| Re lets 2 bed | 23 | 34 | ||
| Sheltered Flats | 12 | 11 | ||
| Total | 1514 | 169 | ||
| Lettings to BME households(%) | 0 | 0 | ||
| To Beneficiaries | 76 | 99 | ||
| To Non Beneficiaries | 75 | 60 | ||
| Nominated by Local Authorities | 29 | 42 |