Policies and Performance

Continuous Improvement is sought, and reviews will be progressed with residents at the heart of everything we do.

A performance management system is in place to review and monitor improvements in the levels of satisfaction as a result of any changes made. It allows us to capture and act upon individual residents comments about services. The information gathered is fed into Focus Groups and will be an invaluable tool for drawing continuous improvement via our Improvement Plans and Service Statements.

More about Policies and Performance

• Customer Charter
• Financial Performance PDF [15kb]
• Housing Strategy PDF [1221kb]
• Procurement - How to do business with DAMHA PDF [147kb]
• Rules PDF [90kb]
• Housing Corporation Assessment [101kb]
• Audit commission report [210kb]

• New Chief Executive Appointed
• Gala Day
• Blooming Marvellous
• Affordable homes for older people in Annfield Plain
• Miner’s family give their blessing to £2.1 million development
• Gordon’s fight to the finish
• John is honoured for bravery
• DAMHA offers free dog micro-chipping service
• Silver surfers at Langley House
• Work starts on new Consett affordable housing scheme

• Wedding Anniversaries
• 90th Birthdays
• Go for it!
• People, Pits & Places
• News from the Sheltered Schemes
• Langley Residential Home