Policies and Performance

Continuous Improvement is sought, and reviews will be progressed with residents at the heart of everything we do.

A performance management system is in place to review and monitor improvements in the levels of satisfaction as a result of any changes made. It allows us to capture and act upon individual residents comments about services. The information gathered is fed into Focus Groups and will be an invaluable tool for drawing continuous improvement via our Improvement Plans and Service Statements.

More about Policies and Performance

• Customer Charter
• Financial Performance PDF [18kb]
• Housing Strategy PDF [1221kb]
• Procurement - How to do business with DAMHA PDF [147kb]
• Rules PDF [90kb]
• Housing Corporation Assessment [101kb]
• Audit commission report [210kb]
• Latest Summary of Performance [95kb]

• The Miners’ Gala: 126 years and still going strong
• Football star opens New Eco-Homes at Gardner Court, Easington
• Hartlepool Reading Room Opening
• Customer Charter Monitoring 2009/10
• The 2010 Pot Plant Competition Winners.
• Marjory - Still Dancing at 81
• Only one move in 81 years
• Bulmer House celebrates 20th anniversary
• Stroke awareness: know the signs, act F.A.S.T.

• Wedding Anniversaries
• 90th Birthdays
• Go for it!
• People, Pits & Places
• News from the Sheltered Schemes
• Langley Residential Home